Frequently Asked Questions
Everything you need to know about upgrading your home with Focal Point Hardware.
What is the standard lead time for shipping hardware orders?
Most in-stock items ship within 2-3 business days. For custom finishes or designer collections, lead times may vary between 2-4 weeks. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer trade discounts for interior designers and contractors?
Yes, we have a dedicated Trade Program that offers exclusive pricing and personalized support for industry professionals. Please submit your business credentials through our Trade Account application page.
What is your return policy for decorative hardware?
We accept returns on unused, uninstalled items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply, and custom-ordered or 'final sale' items are not eligible for return.
Are mounting screws included with my cabinet pulls and knobs?
Yes, all our decorative hardware items include standard 1-inch mounting screws. If your cabinetry or drawers are extra thick, please contact us after placing your order so we can provide longer screws.
How do I care for and clean my hardware finishes?
We recommend using a soft, damp cloth with mild soap and water. Avoid using harsh chemicals, bleach, or abrasive pads, as these can damage the protective lacquer or the natural patina of the metal.
Can I request a sample before placing a large volume order?
We understand that seeing a finish in person is crucial. You can purchase single items as samples, and if you proceed with a full project order over $500, we will credit the cost of one sample back to your final invoice.